Once you get signed up with our Prefold diaper service we will contact you to confirm your registration and to schedule your diaper service orientation.  During your orientation, we will go over the details of the service and answer any questions you may have.  We will also schedule your first delivery of diapers. 

If you will be participating in the Customer Owned Weekly Delivery, we will have you come in to our boutique to fill out the required paperwork, pick up your pail/liner, and also schedule your first pick up. 

With your first delivery, you will receive all of your diapers and other supplies inside your diaper pail/liner.  You will need to remove those items from the liner so you will be able to use it during the week to place your babies soiled diapers into.  We do ask that you drop any solids into the toilet before placing the  diaper in the diaper pail liner.  If you are using our cloth wipes, you can place those right into the diaper pail liner as well.  You will be responsible for washing your own diaper covers.  When your deliver day comes back around, you just remove the diaper pail liner from your diaper pail, tie it shut, then place it in your designated delivery spot (which is normally by your front door) by 9am.  We will pick up all of your babies dirty diapers and leave you fresh clean diapers.  It’s as easy as that!

Depending on how many diapers you have ordered each week will determine how many diapers you have in rotation.  If you have ordered 80 diapers, you will have 160 diapers in rotation.  The first 2 weeks of your service, you will receive 80 diapers with your delivery.  However, the first week of using our diapers, if you only use 72 diapers, that is how many diapers you will receive on your 3rd delivery, etc…  If you start to notice that you are consistently using fewer diapers than what you have ordered, we can adjust your order.  Please let us know 48 hours in advance of your delivery day and we will be more than happy to make that adjustment for you.  Just to give you the heads up, if you lower your order by 10, your next delivery will be lowered by 20 (10 diapers X 2 weeks), then the following week will be back to normal. 

There are a few different ways to get started with our services. 

1) Stop in to our boutique

2) Give us a call.  507-258-6685

3) Fill out the Sign Up form.  We will then contact you with the next steps for the services that you are interested in. 

  • If you are interested in the Prefold diaper service, we will set up a delivery service orientation to go over the detail of your service.  During your orientation, we will also schedule your first diaper delivery!
  • If you are interested in the Customer Owned Weekly Delivery Service, there will be some required paperwork to fill out prior to the beginning of your service. You can either stop in to our boutique during our normal business hours, or we can make other arrangements, whatever is more convenient for you.
  • If you are interested in our Customer Owned Drop off Services, you can come in anytime during our normal business hours to drop off your diapers.  Fees will be due at drop off and there will be a waiver to fill out for first time customers. 

With our delivery services (Prefold or Customer owned), customers are billed for 4 weeks of service at a time, every 4 weeks. (For the purpose of this explanation, we will call this 4 weeks of service your “service time”.)  You will receive an email with your invoice 2 weeks prior to the service time.  Your payment will then be due 1 week prior to the beginning of your service time.

Depending on when you sign up for service, when your service will begin, and where we are in our billing cycle will determine when your first payment will be due and how your first couple of invoices will work. Please let us know at any time if you have more questions regarding this topic.

Prior to the beginning of our services (Prefold or Customer Owned), you will be able to choose ACH, credit card, or check as your primary form of payment. 

  • ACH: Payment will automatically be withdrawn from your checking account 1 week prior to your service time.
  • Credit Card Payments: You can set up an account with us to charge your credit card 1 week prior to your service time or you can follow the link from your invoice to manually pay.
  • Check: You can pay by check by either mailing or bringing a check to our boutique, or by leaving a check with your diaper delivery.

If, at any time, you are wanting to make a prepayment, you are more than welcomed to do so.  Please see our list of prepay discounts that are available. 

Prepay Discounts

  • Prepay for 11 weeks of service, receive the 12th week FREE (1 week FREE)
  • Prepay for 21 weeks of service, receive weeks 22, 23, and 24 for FREE (3 weeks FREE)
  • Prepay for 44 weeks of service, receive weeks 45, 46, 47, 48, 49, 50, 51, and 52 FREE (8 weeks FREE)
* Please note that Prepaid packages are Non-Refundable.
 

Refer A Friend Discount

  • Each time you refer a friend, and they stay with the service for 8 weeks, you get ONE WEEK FREE service!
  • You can keep your FREE week for yourself, or give it away to a friend. 
  • Please have your friend give us your name at the time of their orientation.

Multiple Child Discount

  • 1st Child is full price
  • All other children in the household will each receive 25% off
 
 

We will be more than happy to work with you if you are going on vacation.  There are several options available, so it is best to reach out and discuss what your plans/wishes are.  A few of the questions that we will ask are:

  • How long are you going to be gone for? 
  • Are you wanting to use cloth or disposables on your trip? 
  • When are you leaving? 
  • When will you return? 
  • Do you have someone that will be able to put your diapers out/in for you on your delivery day?

Depending on how you answer these questions will determine how we will proceed.  However, a few of your options may be:

  • Switch over to the All-In-Two Hybrid system.  You can rent the covers and purchase enough of the disposable BioSoakers to last you while on your vacation.  While you are gone, we could place the rest of your service on hold*. 
  • You could possibly take cloth with you.  And we could help you make arrangements, if needed.
  • You could adjust your order/put your account on hold*.
  • You could have a friend put your diaper laundry out for you on your delivery day.

*We do prefer if you let us know at least 2 weeks before you are scheduled to depart for your vacation.  If you are placing your account on hold, you will be required to return all rental equipment/diapers/covers/etc…  If we have been properly informed ahead of time, we may be able to pick everything up/drop everything off during your normal delivery day.

It happens to the best of us… forgetting.  However, when it comes to soiled cloth diapers, it is best if they get taken care of sooner, rather than later.

As part of your orientation paperwork, you will be able to opt in to a reminder text to be sent to you the morning of your pick up and delivery day.  You can also give us instructions on what you would like us to do if we get to your house and your diapers are not in their designated spot, such as a knock on the door, a phone call, or a text. 

If we are unable to reach you, we will still leave your diaper delivery,  but it is now your responsibility to deliver the soiled diapers to our boutique within a timely manner during regular business hours.  If you would rather have us do a special delivery to pick up the soiled diapers, we are able to arrange that for an extra fee.

If, by your next pick up and delivery day, you have not made arrangements to get your soiled diapers from the previous week to us, we will expect ALL of the cloth diapers that you have will be placed in your designated spot. (Both clean and dirty.)  At this point, you will be charged the replacement fee for any cloth diapers that have been damaged from sitting too long.  If you would like for us to leave a set of “loaner diapers” for the following week, we are able to do so for a fee, depending on what type of service you have.  You will need to inform us of this decision at least 48 hours prior to your delivery day.   The following pick up and delivery day, you will need to place ALL of the loaner diapers out in your designated spot.  We will then deliver your full order of diapers and get you back on your regular rotation. 

Once you get signed up with our Prefold diaper service we will contact you to confirm your registration and to schedule your diaper service orientation.  During your orientation, we will go over the details of the service and answer any questions you may have.  We will also schedule your first delivery of diapers. 

If you will be participating in the Customer Owned Weekly Delivery, we will have you come in to our boutique to fill out the required paperwork, pick up your pail/liner, and also schedule your first pick up. 

With your first delivery, you will receive all of your diapers and other supplies inside your diaper pail/liner.  You will need to remove those items from the liner so you will be able to use it during the week to place your babies soiled diapers into.  We do ask that you drop any solids into the toilet before placing the  diaper in the diaper pail liner.  If you are using our cloth wipes, you can place those right into the diaper pail liner as well.  You will be responsible for washing your own diaper covers.  When your deliver day comes back around, you just remove the diaper pail liner from your diaper pail, tie it shut, then place it in your designated delivery spot (which is normally by your front door) by 9am.  We will pick up all of your babies dirty diapers and leave you fresh clean diapers.  It’s as easy as that!

Depending on how many diapers you have ordered each week will determine how many diapers you have in rotation.  If you have ordered 80 diapers, you will have 160 diapers in rotation.  The first 2 weeks of your service, you will receive 80 diapers with your delivery.  However, the first week of using our diapers, if you only use 72 diapers, that is how many diapers you will receive on your 3rd delivery, etc…  If you start to notice that you are consistently using fewer diapers than what you have ordered, we can adjust your order.  Please let us know 48 hours in advance of your delivery day and we will be more than happy to make that adjustment for you.  Just to give you the heads up, if you lower your order by 10, your next delivery will be lowered by 20 (10 diapers X 2 weeks), then the following week will be back to normal. 

There are a few different ways to get started with our services. 

1) Stop in to our boutique

2) Give us a call.  507-258-6685

3) Fill out the Sign Up form.  We will then contact you with the next steps for the services that you are interested in. 

  • If you are interested in the Prefold diaper service, we will set up a delivery service orientation to go over the detail of your service.  During your orientation, we will also schedule your first diaper delivery!
  • If you are interested in the Customer Owned Weekly Delivery Service, there will be some required paperwork to fill out prior to the beginning of your service. You can either stop in to our boutique during our normal business hours, or we can make other arrangements, whatever is more convenient for you.
  • If you are interested in our Customer Owned Drop off Services, you can come in anytime during our normal business hours to drop off your diapers.  Fees will be due at drop off and there will be a waiver to fill out for first time customers. 

With our delivery services (Prefold or Customer owned), customers are billed for 4 weeks of service at a time, every 4 weeks. (For the purpose of this explanation, we will call this 4 weeks of service your “service time”.)  You will receive an email with your invoice 2 weeks prior to the service time.  Your payment will then be due 1 week prior to the beginning of your service time.

Depending on when you sign up for service, when your service will begin, and where we are in our billing cycle will determine when your first payment will be due and how your first couple of invoices will work. Please let us know at any time if you have more questions regarding this topic.

Prior to the beginning of our services (Prefold or Customer Owned), you will be able to choose ACH, credit card, or check as your primary form of payment. 

  • ACH: Payment will automatically be withdrawn from your checking account 1 week prior to your service time.
  • Credit Card Payments: You can set up an account with us to charge your credit card 1 week prior to your service time or you can follow the link from your invoice to manually pay.
  • Check: You can pay by check by either mailing or bringing a check to our boutique, or by leaving a check with your diaper delivery.

If, at any time, you are wanting to make a prepayment, you are more than welcomed to do so.  Please see our list of prepay discounts that are available. 

 

Prepay Discounts

  • Prepay for 11 weeks of service, receive the 12th week FREE (1 week FREE)
  • Prepay for 21 weeks of service, receive weeks 22, 23, and 24 for FREE (3 weeks FREE)
  • Prepay for 44 weeks of service, receive weeks 45, 46, 47, 48, 49, 50, 51, and 52 FREE (8 weeks FREE)
* Please note that Prepaid packages are Non-Refundable.
 

Refer A Friend Discount

  • Each time you refer a friend, and they stay with the service for 8 weeks, you get ONE WEEK FREE service!
  • You can keep your FREE week for yourself, or give it away to a friend. 
  • Please have your friend give us your name at the time of their orientation.

We will be more than happy to work with you if you are going on vacation.  There are several options available, so it is best to reach out and discuss what your plans/wishes are.  A few of the questions that we will ask are:

  • How long are you going to be gone for? 
  • Are you wanting to use cloth or disposables on your trip? 
  • When are you leaving? 
  • When will you return? 
  • Do you have someone that will be able to put your diapers out/in for you on your delivery day?

Depending on how you answer these questions will determine how we will proceed.  However, a few of your options may be:

  • Switch over to the All-In-Two Hybrid system.  You can rent the covers and purchase enough of the disposable BioSoakers to last you while on your vacation.  While you are gone, we could place the rest of your service on hold*. 
  • You could possibly take cloth with you.  And we could help you make arrangements, if needed.
  • You could adjust your order/put your account on hold*.
  • You could have a friend put your diaper laundry out for you on your delivery day.

*We do prefer if you let us know at least 2 weeks before you are scheduled to depart for your vacation.  If you are placing your account on hold, you will be required to return all rental equipment/diapers/covers/etc…  If we have been properly informed ahead of time, we may be able to pick everything up/drop everything off during your normal delivery day.

It happens to the best of us… forgetting.  However, when it comes to soiled cloth diapers, it is best if they get taken care of sooner, rather than later.

As part of your orientation paperwork, you will be able to opt in to a reminder text to be sent to you the morning of your pick up and delivery day.  You can also give us instructions on what you would like us to do if we get to your house and your diapers are not in their designated spot, such as a knock on the door, a phone call, or a text. 

If we are unable to reach you, we will still leave your diaper delivery,  but it is now your responsibility to deliver the soiled diapers to our boutique within a timely manner during regular business hours.  If you would rather have us do a special delivery to pick up the soiled diapers, we are able to arrange that for an extra fee.

If, by your next pick up and delivery day, you have not made arrangements to get your soiled diapers from the previous week to us, we will expect ALL of the cloth diapers that you have will be placed in your designated spot. (Both clean and dirty.)  At this point, you will be charged the replacement fee for any cloth diapers that have been damaged from sitting too long.  If you would like for us to leave a set of “loaner diapers” for the following week, we are able to do so for a fee, depending on what type of service you have.  You will need to inform us of this decision at least 48 hours prior to your delivery day.   The following pick up and delivery day, you will need to place ALL of the loaner diapers out in your designated spot.  We will then deliver your full order of diapers and get you back on your regular rotation. 

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